1. Introduction

Welcome to Relm! These Terms of Use ("Terms") govern your access to and use of Relm's services, including our website, mobile applications, and any other services provided by Relm (collectively, the "Services"). Our Services include an AI-powered natural language apartment search engine designed to help users find their ideal living spaces. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

2. Data Collection and Storage

2.1 Chats and Communication

- Storage of Chats: We store all chat communications conducted through our Services unless you explicitly opt out. This helps us improve our services, enhance our AI capabilities, and provide better customer support.

- Storage of Email: We store your email address to facilitate communication and provide you with updates about our Services.

2.2 Profile Enrichment

- Third-Party Data Providers: To enhance your user experience, we may enrich your profile using information obtained from third-party data providers based on your email address. This helps us tailor our Services to better meet your needs.

2.3 Location Data

- Location Information: If you allow location access, we will store your location data. This enables us to provide location-based apartment recommendations and search functionality.

2.4 Device Information

- Device Identifiers: We store your device ID and other related device identifiers to ensure the security of our Services, improve user experience, and deliver personalized content.

3. Data Usage and Processing

3.1 Data Processing and Retention

- User Inputs and Outputs: We monitor and process all user interactions, including search queries, preferences, and communications, to provide and improve our AI-powered apartment search functionality. This processing is essential for the core functionality of our Services.

- Data Retention: We retain your data even after account deletion to maintain the integrity of our Services, improve our AI models, and comply with legal obligations. This retained data is stored securely and in accordance with applicable laws.

- Aggregated Data: We may convert your data into aggregated, non-personally identifiable information for ongoing use.

3.2 Personalized Recommendations

We utilize the data collected from your interactions, profile, location, and device to offer personalized apartment recommendations and improve the relevance of search results.

3.3 Sharing with Third Parties

For business purposes, your data may be shared with third-party partners, including real estate providers and service providers. These partners are contractually obligated to handle your data securely and in accordance with applicable laws.

4. User Responsibilities

4.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2 Prohibited Conduct

You agree not to:

- Use our Services for any unlawful purpose

- Interfere with the proper functioning of the Services

- Attempt to bypass or manipulate our AI search algorithms

- Submit false or misleading information

- Harass or harm other users

- Infringe upon third-party rights

5. Opt-Out and Data Management

5.1 Opt-Out Options

You have the right to opt out of certain data collection features where applicable. You can manage your data preferences and settings within our platform.

5.2 Data Access

You can request access to the data we hold about you by contacting us at info@relm.ai.

6. Security

We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee absolute security.

7. Changes to Terms of Use

We may update these Terms from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our Services or via email. Your continued use of our Services after any changes indicates your acceptance of the new Terms.

8. Termination

We reserve the right to terminate or suspend your access to our Services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users of our Services, us, or third parties, or for any other reason in our sole discretion.

9. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Relm shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use or inability to use the Services.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the state in which Relm is headquartered, without regard to its conflict of laws principles.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at info@relm.ai.

By using Relm, you acknowledge that you have read, understood, and agree to these Terms of Use.