Relm, Inc. — Cookie Policy

This Cookie Policy explains what cookies and similar technologies we use on the Relm Pro platform at relm.ai, what each category does, and how you can change your preferences at any time. It supplements our Privacy Policy.

1. What are cookies?

Cookies are small text files that a website saves on your device when you visit. They're widely used to make sites work efficiently and to provide reporting information to site owners. We also use related technologies: local storage (data a site keeps in your browser) and tags and pixels (small pieces of code or images that tell a service a page was viewed or an email was opened).

2. The categories we use

2.1 Strictly necessary

Required for the platform to work. We can't turn these off in our systems and they don't require your consent under applicable law because the service can't be delivered without them. Examples:

• Authentication & session — Clerk session cookies (__session, __client_uat) that keep you signed in and prevent CSRF.
• Anonymous browser id — relm_anon_id (a random UUID) so we can correlate consent events from the same browser.
• Consent state — relm_consent_ack and the per-category preference cookies that record what you selected on the cookie banner.
• Sign-in and address hand-off — relm_known_user remembers that this browser has signed in to Relm before, so the homepage can send you to sign in rather than to create a new account. relm_address_intent holds a random reference to the property address you entered on the homepage, so we can open that property for you after you sign in or create an account. The address itself is kept on our servers for up to seven days.
• Security — rate-limit and bot-detection cookies set by our hosting provider (Vercel) and authentication provider (Clerk), and Cloudflare Turnstile, which checks that a contact or newsletter form is being submitted by a person.

2.2 Analytics

Product analytics that tell us which features are reliable, fast, and useful, and traffic measurement that tells us how visitors find relm.ai. We use PostHog and Google Analytics (loaded through Google Tag Manager). Off until you allow it. With your permission, PostHog records the pages you view and the actions you take, which can include recordings of how you use the site, and both services set the cookies listed below.

Before you allow analytics, neither service sets an analytics cookie. PostHog receives only error reports and page-speed measurements, and Google's tags may send Google limited signals that use no cookies, such as that a page loaded. Analytics cookies expire within 2 years.

2.3 AI training

Marks whether you've consented to letting us use de-identified usage data and AI chat interactions to evaluate and improve our research agents. Off until you allow it. We do not train models on your uploaded documents or on personally identifiable information without separate, explicit consent. Turning this off does not change product functionality.

2.4 Marketing

Measurement of our advertising. Off until you allow it. With your permission we load the Meta Pixel and Google Ads conversion tags, which set cookies that connect a visit to an ad you clicked. Until you allow marketing cookies, the Meta Pixel sets no cookies and sends nothing, and Google's advertising tags set no cookies.

Separately, when you create an account, start a checkout, or make a purchase, our servers send Meta and Google a record of that action so they can tell us whether an ad led to it. The record can include your email address in hashed (scrambled) form, an account identifier, purchase details such as the amount, and, where available, your IP address, browser details, and the ad-click identifiers stored in the cookies above. Your cookie choices control the tags in your browser; they do not control these records. Section 4.7 of our Privacy Policy explains how Meta and Google use them and the choices you have.

3. Cookies we set

4. Audit log of consent decisions

When you accept, reject, or change preferences on the cookie banner, we record the event server-side so we can demonstrate compliance if asked. Each row contains:

• The anonymous browser id from relm_anon_id
• Your signed-in user id, if any (otherwise null)
• Which categories you accepted or rejected
• Your IP address in hashed (scrambled) form, so we can detect abuse without storing the address itself
• Your browser type (its “user agent”)
• The action (accept all, reject non-essential, customize, revoke)
• A timestamp

We never sell or share these logs. They're retained for as long as necessary to demonstrate compliance — typically up to seven (7) years — and then deleted.

5. Changing or revoking your consent

You can change your cookie preferences at any time by clicking the button below. Revoking consent reopens the banner, and the change is recorded the same way as your original choice.

You can also configure your browser to block or delete cookies entirely. Doing so will sign you out, and some features may not work.

6. Third-party services

Several services we depend on may set their own cookies. We list the principal ones below; for the most current set, see each provider's policy directly.

• Clerk — authentication and session management
• Vercel — hosting, caching, and bot protection
• Cloudflare — the Turnstile check on our contact and newsletter forms
• Stripe — payments, on Stripe's own checkout and billing pages
• PostHog — product analytics, error tracking, and performance measurement (analytics cookies only with your consent; see 2.2)
• Google — Tag Manager, Analytics, and Ads conversion measurement (cookies only with your consent; see 2.2 and 2.4)
• Meta — the Meta Pixel, for measuring Meta ads (cookies only with your consent; see 2.4)

7. Do Not Track

There is no common standard for responding to browser “Do Not Track” signals, and relm.ai does not change how it works when it receives one. Optional analytics and marketing cookies, and AI training use, stay off until you allow them on the cookie banner.

8. Changes to this policy

We may update this Cookie Policy from time to time. When we do, we'll change the “Last updated” date at the top of this page.

9. Contact us

Questions about cookies or consent? Email legal@relm.ai.

© 2026 Relm, Inc. All rights reserved.