Self-Serve subscriptions are managed through a hosted billing portal. To update your card, download invoices, change billing email, or cancel, Relm hands you off to that portal.
Open the portal
- Go to Settings → Billing.
- Click Manage Subscription — the billing portal opens in the same tab and brings you back to Relm when you're done.
The portal is authenticated via a one-time link Relm generates from your active session — you don't sign in separately.
What you can do in the portal
- Update payment method. Add or remove cards.
- Change billing email. This is the email that receives invoices and payment-failure notifications.
- Download invoices. Each cycle's invoice is a PDF, downloadable forever.
- Add a tax ID. EU VAT, GST, etc., for proper invoicing.
- Update billing address.
- Cancel subscription. Your access continues to the end of the current cycle, then ends.
- Resume a canceled subscription, while still inside the cycle.
Mid-cycle changes
Most changes (card update, billing email) take effect immediately. Cancellations take effect at the end of the current cycle by default; you can request immediate cancellation if needed.
Failed payments
If a charge fails (for example, an expired card):
- The billing system retries automatically on a schedule.
- You receive emails at the billing address.
- As soon as a payment fails, Relm shows a Payment past due notice that blocks the dashboard until the payment goes through. Click Update payment method on the notice (it opens an email to our team), or write to
support@relm.ai. - If the retries don't succeed and the subscription is canceled, the notice changes to Subscription canceled. Click Resubscribe — $49/month to start a new subscription and pick up where you left off — your data is kept.
Enterprise billing
Enterprise customers are invoiced (annually by default) rather than charged via the self-serve billing portal. Manage your invoice payments via your AP team and contact accounting@relm.ai for any questions.
Tax & receipts
- Receipts are emailed after each successful charge.
- Annual statements can be requested by email.
Common issues
- "My card was declined." Common reason: address mismatch. Update the billing address in the portal to exactly match what your card issuer has on file.
- "I can't find an invoice." The portal lists every invoice; if you don't see the one you need, expand the full invoice history. They never disappear.