Self-Serve subscriptions are managed through a hosted billing portal. To update your card, download invoices, change billing email, or cancel, Relm hands you off to that portal.
Open the portal
- Go to Settings → Billing.
- Click Manage subscription — opens the billing portal in a new tab.
The portal is authenticated via a one-time link Relm generates from your active session — you don't sign in separately.
What you can do in the portal
- Update payment method. Add or remove cards / ACH bank accounts.
- Change billing email. This is the email that receives invoices and payment-failure notifications.
- Download invoices. Each cycle's invoice is a PDF, downloadable forever.
- Add a tax ID. EU VAT, GST, etc., for proper invoicing.
- Update billing address.
- Cancel subscription. Your access continues to the end of the current cycle, then ends.
- Resume a canceled subscription, while still inside the cycle.
Mid-cycle changes
Most changes (card update, billing email) take effect immediately. Cancellations take effect at the end of the current cycle by default; you can request immediate cancellation if needed.
Failed payments
If a charge fails (expired card, ACH bounce):
- The billing system retries automatically on a schedule.
- You receive emails at the billing address.
- After ~10 days of failed retries, the subscription is canceled and your Relm access drops to read-only.
- Updating the card and clicking Resume subscription restores access.
Enterprise billing
Enterprise customers are invoiced (annual or quarterly) rather than charged via the self-serve billing portal. Manage your invoice payments via your AP team and contact accounting@relm.ai for any questions.
Tax & receipts
- Sales tax / VAT is added automatically based on your billing address.
- Receipts are emailed after each successful charge.
- Annual statements can be requested via the billing portal or by email.
Common issues
- "My card was declined." Common reason: address mismatch. Update the billing address in the portal to exactly match what your card issuer has on file.
- "I can't find an invoice." The portal lists every invoice; if you don't see one, click the Show all invoices link. They never disappear.
- "I want to switch to ACH." Add a bank account in the portal under Payment methods, then mark it default.