For the operational guide on what costs a credit, see Pro-forma credits. This page covers the billing-side detail: how grants work, how the cap behaves, and what happens at boundaries.
The grant
On the first day of each billing cycle, Self-Serve accounts get +3 credits added to their balance. The grant is automatic and lands as a single transaction.
If you upgraded to Self-Serve mid-cycle, your first grant is prorated based on days remaining in the cycle, rounded down. Example: starting on day 22 of a 30-day cycle gets 1 credit on day 1 of the next cycle, then 3/cycle thereafter.
The cap
The maximum balance is 12 credits. Anything above the cap doesn't accumulate. If your balance is at 11 and the cycle grants you 3, you end up at 12 — not 14. The "missing" 2 credits don't carry forward.
This is why we say "use it or lose it": if you bank 4 cycles' worth without using any, you'll plateau at 12.
Spending a credit
Each pro-forma generation deducts 1 credit from the balance. Re-generations are separate generations and each costs 1.
Operations that don't cost a credit:
- Saving manual edits to the pro-forma.
- Re-running other Deep Research sections (Comps, Taxes, etc.).
- Excel export, push-back from Excel, chat queries.
Restoration on property deletion
When you delete a property, the credit used for its most recent pro-forma generation is restored to your balance — subject to the 12 cap.
The restoration:
- Applies to the most recent generation for that property only. If you re-generated 5 times, only 1 credit is restored.
- Is bounded by the cap: if you're at 12 already, no credit is added.
- Happens immediately on deletion.
Example progression with a starting balance of 8:
| Action | Balance |
|---|---|
| Generate Property A | 7 |
| Generate Property B | 6 |
| Re-generate Property A | 5 |
| Delete Property A | 6 (1 restored, only the last gen) |
| Delete Property B | 7 (1 restored) |
Refund
We don't offer cash refunds for unused credits if you cancel mid-cycle. If you've banked 12 credits and cancel, those 12 are still spendable until the end of your current cycle.
Enterprise has no credit accounting
Enterprise customers don't have a credit balance — generations are unlimited. The Financial section header doesn't show credits for Enterprise users.
Where to see your balance
- Settings → Billing.
- Property workspace → Financial section header, when you're about to generate.