For the operational guide on what uses credits, see Credits. This page covers the billing-side detail: how grants work, how the banking cap behaves, how runs are charged, and how top-up packs fit in.
What a credit is
Credits are fine-grained, usage-based units. Instead of a flat "one credit per pro-forma", each run is charged based on what it actually delivers: the substantive property data filled in, plus the AI work the run used. A bigger, more complete result costs more than a thin one.
Typical costs:
| Run | Typical credits |
|---|---|
| Full property analysis (Deep Search + pro-forma) | ~150 |
| Full analysis, small property | ~100 |
| Full analysis, large multi-unit property | ~300 |
| Financial pro-forma alone | ~30–110 |
Free signup credits
Every new Self-Serve organization gets 1,000 free credits on signup — enough for roughly one to two full property analyses — with no credit card required. This grant lands once; it does not renew monthly. When you subscribe to Self-Serve, you switch to the paid monthly grant below.
The monthly grant (Self-Serve)
At the start of each calendar month, paid Self-Serve accounts get +1,000 credits added to their balance — enough for roughly six to seven full property analyses. The grant is automatic and lands as a single transaction.
If you subscribe mid-month, your first 1,000 monthly credits land immediately, and the next refill arrives at the start of the following calendar month.
The banking cap
Unused monthly credits bank up to 4,000. Anything above the cap doesn't accumulate: if your balance is at 3,700 when the monthly 1,000 lands, you end up at 4,000 — the rest doesn't carry forward.
The cap applies to monthly credits only. Top-up credits are exempt — they stack on top of whatever you have and never expire (see below). Free signup credits count toward your spendable balance the same way; once spent, they are gone.
How runs are charged
Charges happen when a run completes, based on what it actually delivered. Nothing is deducted up front, and a failed run isn't charged — it never completed.
Operations that don't consume credits like a full run:
- Saving manual edits to the pro-forma.
- Re-running individual Deep Search sections (Comps, Taxes, etc.) — these are refinements, not full runs.
- Excel export, push-back from Excel, chat queries.
- Instant property preview before you add a deal to a portfolio.
Top-up packs
If you need more than the monthly allowance, buy a top-up pack on the Billing page (/dash/settings/billing):
| Pack | Price |
|---|---|
| 150 credits (≈ one analysis) | $15 |
| 500 credits | $45 |
| 1,000 credits | $85 |
Top-ups apply instantly, stack on top of your monthly allowance, aren't subject to the 4,000 banking cap, and never expire.
Property deletion
Deleting a property does not refund credits. The research and AI work was already delivered when its runs completed, so the charge stands.
Refunds
We don't offer cash refunds for unused credits if you cancel mid-cycle. Banked monthly credits remain spendable until the end of your current billing cycle.
Running out
If your balance can't cover a new full analysis:
- Existing analyses and data remain accessible.
- New full analyses pause until the monthly refill lands, you buy a top-up pack, or you upgrade to Enterprise.
Enterprise credits
Enterprise and Custom plans are metered too: they start with a 5,000-credit grant, and credits are added with each paid invoice. Enterprise credits have no banking cap and never expire.
Where to see your balance
The Billing page (/dash/settings/billing) shows "Credit balance: N credits remaining · M used this cycle", alongside your plan and the top-up packs.