On the Self-Serve plan, analyses are charged in credits. New accounts get 250 free credits on signup (no card required). Paid Self-Serve gets 1,000 credits per month, and unused monthly credits bank up to a maximum of 4,000. Each run is charged when it completes, based on the data and AI work it actually delivers. This page is the operational guide; for the billing-side detail see Credits explained.
The basic math
- +250 free credits on signup (one-time freemium grant).
- +1,000 credits added to your balance at the start of each calendar month once you're on paid Self-Serve.
- A full property analysis (Intel Report + financial pro-forma) uses about 150 credits — closer to 100 for a small property, up to around 300 for a large multi-unit property.
- A financial pro-forma alone typically runs 30–110 credits depending on property size.
- Max banked balance: 4,000. Monthly credits above that don't accumulate. Top-up credits are exempt from the cap and never expire.
- Enterprise: starts with 5,000 credits; credits are added with each paid invoice, accumulate, and never expire.
The monthly 1,000 works out to roughly six to seven full property analyses.
What uses credits
- Running a full analysis (Intel Report + pro-forma generation) — yes. Charged when the run completes, based on what it delivered.
- Re-generating the pro-forma — yes, each re-generation is charged like a new run.
- Re-running individual sections (Comps, Taxes, etc.) — yes, for that section only: charged when the re-run completes, based on the data it delivers and the AI work it took.
- Chat messages — yes, a small amount per message (at least 1 credit), based on the AI work behind the answer.
- Processing uploaded documents — yes, based on length (at least 1 credit; a 60-page rent roll is about 2).
- Saving manual edits — no, free.
- Excel export — no, free.
- Push-back from Excel — no, free.
- Instant property preview — no, free (preview before you add the deal).
So if you run one full analysis, then iterate via manual edits and saves, you've paid for one run on that property (plus any chat messages or document uploads).
What if I delete a property
Deleting a property does not refund credits. The research and AI work was already delivered when the run completed, so the charge stands.
Topping up
If the monthly allowance isn't enough, buy a top-up pack on the Billing page:
- 150 credits — $15 (≈ one full property analysis)
- 500 credits — $45
- 1,000 credits — $85
Top-ups apply instantly, stack on top of your monthly allowance, aren't subject to the 4,000 banking cap, and never expire. Top-up packs are for paid Self-Serve — on the free starter credits, subscribe to Self-Serve to add credits.
Where to see your balance
Open the Billing page. It shows "Credit balance: N credits remaining · M used this cycle" alongside your subscription details.
Running out
If you run out of credits mid-month:
- Your existing analyses and data stay accessible. Nothing is locked away — but new billable work (full analyses, pro-forma runs, section re-runs, and chat) won't start until you have credits again.
- Runs already in progress pause instead of failing. Sections that already started finish and bill as normal; the rest show Paused — out of credits and resume automatically once you add credits — you don't need to re-run anything. If finishing a run took your balance below zero, your next refill or top-up covers that first.
- Wait for the refill. 1,000 more land at the start of the next calendar month (paid Self-Serve).
- Buy a top-up pack. Applies instantly, right from the Billing page (paid Self-Serve).
- Upgrade to Enterprise. A 5,000-credit starting allowance plus invoice-based top-ups that never expire.