If you no longer need a Relm Pro account, you can delete it. This page describes what happens when you do.
Before you delete
A few things to check:
- Are you the only admin on your organization? If yes, deleting your account before deleting the organization may leave the org orphaned. Promote a teammate to admin first, or coordinate org deletion with our team.
- Are you the billing contact? Cancel your subscription first via Manage your subscription — deleting your account doesn't auto-cancel the subscription if billing was set up on the org rather than you personally.
- Do you need to export anything? Once deletion completes, the data is gone. Export pro-formas to Excel, save chat threads, archive any documents you care about.
How to delete
- Go to Settings → Account.
- Scroll to Danger zone.
- Click Delete account.
- Confirm by typing your email address.
- Final confirmation: a 30-day countdown starts.
For 30 days, the account is soft-deleted — you can sign in to recover it. After 30 days, the account and its data are permanently destroyed.
What gets deleted
- Your user profile (name, email, avatar).
- Your sessions and any device-linked tokens.
- Your chat history in properties you authored.
- Your authored property edits are anonymized but the underlying data remains in the org's properties (since the org owns the data, not you personally).
What stays
- Properties and portfolios belong to the organization, not to you. They stay with the org.
- Documents you uploaded stay attached to their properties (the org owns them).
- Pro-formas you generated stay attached to their properties.
If you want the org to be deleted along with you, that's a separate request — see below.
Deleting an organization
Deleting an org is more involved than deleting a user. From Settings → Organization:
- Click Delete organization.
- Confirm.
- The org is soft-deleted with a 30-day recovery window, same as user deletion.
- After 30 days, all properties, portfolios, documents, chat history, and pro-formas are permanently destroyed.
Only org admins can delete an organization. If you're not sure who has admin role, see Roles.
Recovery window
Within 30 days you can restore a deleted account by:
- Signing in normally.
- Following the "Restore account" prompt that appears.
After 30 days, recovery is not possible.
Privacy
Deletion is final and permanent after the recovery window. We don't keep backups of deleted accounts beyond what's required for short-window operational backups (rotated within 30 days). See Privacy & data handling.